Effective May 01, 2025
Scheduls is all about Connecting New Clients to the specialized professionals they seek to obtain services from. To do so effectively, we need personal information from you and the people scheduling time with you and your service providers – there’s no way around it. But we don’t take this responsibility lightly. We recognize the importance of privacy and your rights, and we want you to feel confident about using our services and in your interactions with us. But if you do not agree with this policy then please do not access or use the Website or any of our services.
The sections below contain the information you may want to know about this topic. We’ve tried to make them as straightforward as possible, but we realize it’s a lot of information. If you still have any questions, please reach out to [email protected] .
Introduction
This privacy policy (“Privacy Policy”) describes how Scheduls collects, uses, and discloses your Personal Data. Throughout this document, we will use a few defined terms “Personal Data” when used in this Privacy Policy means any data relating to an identified or identifiable natural person that is processed by Scheduls as described in this Privacy Policy when such information is protected as “personal data” or “personal information” or a similar term under applicable data protection laws. All other defined terms used in this Privacy Policy will have the meanings associated with them in our Terms.
Applicability
This Privacy Policy applies to Personal Data Scheduls collects when you visit or use our Website and Services as described in the “Information We Collect” section of this Privacy Policy below. Scheduls is the controller of that Personal Data. This Privacy Policy does not apply to personal data within Customer Data (as that term is defined in your agreement with Scheduls), such as information a User collects about a Consumer when a Consumer books a services appointment or interview using our Services. We process Personal Data within Customer Data on our customers’ behalf as a processor or service provider. If you are a Consumer and have questions about how your data is processed by our customers or wish to exercise your rights with respect to that data, you must reach out to the User who collected your information. If you contact us about Personal Data within Customer Data and are able to identify the Entity or User with whom you have interacted, we will promptly notify the relevant Customer who collected your data of your inquiry.
Information We Collect
We collect information about you directly from you and automatically through your use of our Website and services. To help you protect yourself and your information, we encourage you to provide and collect only that information that is necessary for your use of our Website or Services. For example, to schedule a services appointment, the only information that may be necessary is names, email addresses, SMS numbers, date, and time. Please note that if you choose not to share certain Personal Data with us, or refuse certain contact permissions, we might not be able to provide certain parts of the Services.
Scheduls is not directed to children under eighteen (18) years of age, and we do not knowingly collect personal Data from children under 18. If we discover that a child under 18 has provided us with Personal Data, we will promptly delete such Personal Data from our systems.
Information You Provide
Scheduls collects the following information, either directly from Users, Consumers, or Visitors, or through third parties regarding Users, Consumers, or Visitors.
Appointment Information. A User may voluntarily give us certain information when scheduling and setting up appointments. This can include name, email address, phone number; email addresses of other people and/or Consumers; the nature of services requested; and any other information a User provides or collects upon scheduling, pursuant to the Scheduls Terms of Use or an executed agreement with Scheduls. Scheduls processes the information a Consumer provides to a User when scheduling with the User on the User’s behalf as service provider.
Calendar Information. A User may connect their calendar with Scheduls. In most instances, our calendar integration only uses and displays the duration and free/busy status of the events in your calendar so that we don’t book you when you’re busy. A few of our features also use and display the service appointment titles in your calendar. In all cases, however, no details about the appointments hosted within your connected calendar are stored in Scheduls, such as who you are service appointment with, their email address, or the service appointment title. Although connecting your calendar to our Services makes the scheduling process much more efficient, you are not required to connect your calendar to use our Services. More information about access to the Scheduls app and extensions to have to your calendar connected is available from our Customer Success Team. Scheduls processes the calendar information on the User’s behalf as a processor or service provider. Scheduls will have access to the duration, free/busy status of the events in your Scheduls Bookings, including service provider and consumer names, start time, and the description of the services to be rendered by the provider during the appointments. We need this information in order to help the service provider to have the necessary information to conduct successful service appointments for their consumer customers.
Information Received from Third Parties. If you choose to connect your account to your account with a third-party service, we may receive or be granted access to information from such third-party service, including Personal Data. For example, if you use the Scheduls scheduling service and enable other service appointment booking systems integrations, these booking systems may send to Scheduls certain Personal Data as determined by you. You can stop sharing your information from a third-party service with us by removing our access to that service. Scheduls processes that information on the User’s behalf as a processor or service provider
Account and Billing Information. Users provide Scheduls with certain information, including name, email address, SMS phone number, username, and password, when you set up your account. If you choose to allow Scheduls to process online card payments for yourself and your consumer customers, our third party payment processors will collect and store the corresponding payment card billing address and credit card information. At Walkins, never store payment card data on our systems.
Chatbot Data. If you engage with our virtual chatbots, we will collect the information you provide during the chat, including transcripts of your conversation with the chatbot.
Marketing Information. Users, Consumers, or Visitors interested in Scheduls Services may contact us through forms made available on the Website and voluntarily give information such as name, work email, phone number, company, and role. Users, Consumers, or Visitors interested in our newsletter may also submit their name and email addresses to join our mailing list. We also receive other similar information provided by you if you participate in an event hosted by or attended by Scheduls or its partners (such as webinars, conferences, and trade shows) and in your interactions with our social media accounts.
Additional Information. We may also receive certain Personal Data as you interact with Scheduls through activities such as surveys, focus groups, customer support tickets, or any other product education initiatives aimed at receiving User, Consumer or Viewer feedback.
Information Collected Automatically From You
We and our authorized third parties use Cookies, pixels, web beacons, and other technologies (such as local storage) to receive and store certain types of information when you interact with us through your computer or mobile device (subject to your consent, opt-out preferences or other appropriate legal basis where legally required). Using these technologies helps us customize your experience with our Website and Services, improve your experience, tailor marketing messages, and help us detect and prevent fraud and security risks. Here is more specific information about the types of information we collect:
Third-Party Tools
We may disclose information to third parties or allow third parties to directly collect information using these technologies on our Website, such as social media companies, advertising networks, companies that provide analytics including ad tracking and reporting, security providers, and others that help us operate our Services and Website. We use such third-party tools subject to your consent, opt-out preferences, or other appropriate legal basis where legally required. For example, we use third-party providers such as Google Analytics to provide certain analytics and Visitor interactions services to Scheduls in connection with our operation of our Website, including the collection and tracking of certain data and information regarding the characteristics and activities of Visitors to the Scheduls Website. To learn how Google Analytics collects and processes data, please visit: “How Google uses data when you use our partners’ sites or apps” located at www.google.com/policies/privacy/partners. We also use session replay, session recording, and similar tools provided by third party Service Providers (as defined below) to record your interactions with our Website, such as how you move throughout our Website and engage with our webforms. In addition to analytics, this information helps us improve our Website and Services, our marketing activities, and identify and fix technical issues visitors may be having with our Website.
Certain third-party tools may not be opted out of and are essential to our service. For example, Scheduls has implemented Google reCAPTCHA Enterprise to help prevent spam and abuse. reCAPTCHA Enterprise collects hardware and software information, such as device and application data, and sends it to Google for purposes of providing, maintaining, and improving reCAPTCHA Enterprise and for general security purposes. This information is not used by Google for personalized advertising. Your use of reCAPTCHA Enterprise is subject to Google’s Google's Privacy Policy and Google's Terms of Use.
How We Use Your Information
We may use information that we collect about you, including Personal Data, to:
With Whom We May Share Your Information
We may share information we collect about you, including Personal Data, in the following ways:
Your Rights and Choices
Depending on your relationship with Scheduls, you may exercise your rights and choices in the following ways:
If you are located in California and access the Website, our use of certain cookies could be considered a “sale” or “share” under the CCPA/CPRA. If you are a California, Virginia, Colorado,Connecticut or Utah resident, you may opt out of use of cookies and other technologies for targeted advertising purposes by navigating to the “Your Privacy Choices” or “Cookie Settings” link in the footer of the Website or clicking through the option in the banner that appears when you first visit our website to opt out of targeting cookies. In addition to opting out with Scheduls, there are other mechanisms generally available by advertising groups for consumers to opt out of interest-based advertising from a large number of advertising providers at once, including but not limited to, using the following links: http://optout.networkadvertising.org/ and http://www.aboutads.info/choices. Please note that these mechanisms are not managed by Scheduls and Scheduls is not an advertising provider.
To the extent any of the above rights are applicable, you may exercise your rights by contacting us at [email protected] . We will take steps to verify your identity before processing certain requests. We will not fulfill your request unless you have provided sufficient information for us to reasonably verify you are the individual about whom we collected Personal Data. If you have an Account with us, we will use our existing Account authentication practices to verify your identity. If you do not have an Account with us, we may request additional information about you to verify your identity. We will only use the Personal Data provided in the verification process to verify your identity or authority to make a request and to track and document request responses, unless you initially provided the information for another purpose. Scheduls will retain the relevant records associated with your request to demonstrate our compliance in accordance with reasonable retention periods.
Based on your jurisdiction, you may be able to use an authorized agent to submit a rights request on your behalf. When we verify your agent’s request, we may verify both your and your agent’s identity and request a signed document from you that authorizes your agent to make the request on your behalf. To protect your Personal Data, we reserve the right to deny a request from an agent that does not submit proof that they have been authorized by you to act on their behalf.
Certain laws may give you a right to appeal any denials of your request to exercise your rights. If we deny your request and you would like to submit an appeal, please contact us at [email protected].
Note on Third-Party Links
Our Website may contain links to third-party websites and applications. Subject to your opt-out or consent preferences, we may also use third-party advertisers, ad networks, and other advertising, marketing, and promotional companies, to serve advertisements on our Website. Any access to and use of such linked websites and applications is not governed by this Privacy Policy but instead is governed by the privacy policies of those third parties. We do not endorse these parties, their content, or any products and services they offer, and we do not endorse these parties, their content, or any products and services they offer, and we are not responsible for the information practices of such third-party websites or applications.
Security and Storage of Information.
Given the nature of communications and information processing technology, there is no guarantee that Personal Data will be absolutely safe from access, alteration, or destruction by a breach of any of our physical, technical, and managerial safeguards. However, Scheduls takes the security of your Personal Data very seriously. We work hard to protect the Personal Data that you provide from loss, misuse, unauthorized access, or disclosure and we have taken reasonable steps to help protect the Personal Data we collect. We have obtained industry recognized certifications and audits such as the ISO/IEC 27001, which affirm our commitment to our security program (certification not applicable to the Prelude service).
You should also take steps to protect against unauthorized access to your device and account by, among other things, choosing a unique and complex password that nobody else knows or can easily guess and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
We retain the Personal Data we collect for so long as is reasonably necessary to fulfill the purposes for which the data was collected, to perform our contractual and legal obligations (including any exemptions or exceptions contemplated by law), and for any applicable statute of limitations periods for the purposes of bringing and defending claims.
Users Outside the USA
Our application and database servers are located here in the United States.
If you are an individual located in the European Economic Area, the United Kingdom, Canada or another jurisdiction outside of the United States with laws and regulations governing Personal Data collection, use, and disclosure that differ from United States laws, please be aware that information we collect (including through the use of methods such as Cookies and other web technologies) will be processed and stored in the United States or in other countries where we or our third-party Service Providers have operations. By submitting your Personal Data to Scheduls and using Scheduls, you expressly consent to have your Personal Data transferred to, processed, and stored in the United States or another jurisdiction which may not offer the same level of privacy protection as those in the country where you reside or are a citizen.
Additional California Resident Privacy Disclosures
Under the California Consumer Privacy Act of 2018 and any subsequent amendments including the California Privacy Rights Act of 2020 (collectively, “CCPA”), California residents are entitled to the following additional disclosures about our data processing. These disclosures apply solely to Users, Visitors, and Consumers who live in the State of California (“California Residents”). All terms used in this section have the same meaning as when used in the CCPA. California Residents may also review our Notice at Collection for our Website here.
Response to Requests
For an explanation of the rights you may have as a California resident, please see the Your Rights and Choices section above. We will attempt to respond to California Resident requests in as timely a fashion as possible. In the event of delays over 45 days, we will inform you of the reason and extension period in writing. If you have an account with us, we may deliver our written response to that account. Any disclosures we provide will only cover the 12-month period preceding the verifiable receipt of a California Resident’s request unless you request otherwise and that time period meets the regulatory requirements. The response we provide will explain the reasons we cannot comply with a request, if applicable.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before fulfilling your request.
Shine the Light
This Privacy Policy describes how we may share your information, including for marketing purposes. California residents are entitled to request and obtain from us once per calendar year information about any of your Personal Data shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information. To request this information and for any other questions about our privacy practices and compliance with California law, please contact us at [email protected] .
Changes to this Privacy Policy
This Privacy Policy is current as of the Effective Date set forth above. This Privacy Policy may change if there is a material change to the way information is handled at Scheduls, or to clarify our Notice or adjust clerical errors. If any changes are made, we’ll post them on this page, so please be sure to check back periodically. If you continue to use Scheduls after those changes are in effect, you agree to the revised Privacy Policy.
This Privacy Policy was updated on: May 01, 2025
Contacting Us
If you have any questions or comments about this Privacy Policy or anything related to privacy, please contact us via email at [email protected] .
You may also write to us at:
Attn: Privacy Matters
Scheduls, Inc.
30 Wall Street, 8th Floor
New York, NY 10005
USA
© Scheduls 2025